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  1. Checkout 51 Help Desk
  2. Troubleshooting
  3. Claims & Receipts

Claims & Receipts

  • I submitted the wrong receipt
  • I claimed a "Buy 2/3/..." offer multiple times and was only credited once. Why?
  • I was notified that information was missing from my receipt.
  • My barcode won't scan
  • My claim wasn't approved
  • I bought multiples of an item, but only claimed it once. How can I add it to my receipt?
  • What to do if I hit "submit" too early and only sent part of my receipt
  • What to do if I have a receipt that won't fit in a single photo
  • I'm trying to take photos of my receipts, but they keep coming out blurry
  • I was notified that my receipt had already been uploaded.
  • I was notified that my receipt was too hard to read.
  • I was notified that the date on my receipt was out of the valid date range.
  • Claiming an item that's not on my list anymore
  • Only some of the claims on my receipt were approved
  • I uploaded my receipt again and received a message saying that the offer was already claimed. What does this mean?
  • My claim wasn't approved because the item was not found on receipt, or a manufacturer coupon was used.
  • I just uploaded a receipt but my Account page shows 0 receipts pending
  • I was informed that my receipt is from the wrong region / in the wrong language.
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