I just uploaded a receipt. Why does my Account page say 0 receipts pending?
Within 15 minutes of you uploading a receipt, our system will send you an email confirming we’ve received it and you should see that you have 1 receipt pending on your Account page. In the email we send, we’ll quote a Receipt ID.
If there are no pending receipts and your balance has not changed, check if our system sent you an email or a notification asking you to re-upload photos of the receipt because it was unable to process it.
If 15 minutes have passed and you haven't received any email regarding the receipt, the data connection was interrupted and the upload was unsuccessful. Please try uploading the receipt again so we can process it and get you saving!