Troubleshooting

General

• I can't login to Checkout 51 through Facebook
• How to fix my offer list being blank.
• After updating the app, my account balance disappeared. How do I get it back?

Claims & Receipts

• I was notified that information was missing from my receipt.
• My barcode won't scan
• My claim wasn't approved
• I bought multiples of an item, but only claimed it once. How can I add it to my receipt?
• What to do if I hit "submit" too early and only sent part of my receipt
• What to do if I have a receipt that won't fit in a single photo

See all 19 articles

iOS

• What should I do if my app got stuck "installing" when I tried to update?
• Getting my balance back if my account balance says "null."

Android

• Why does the app require these permissions from my device?

Web

• Supported Web browsers
• Supported file types
• Maximum file size for receipt photos
• What to know about taking receipt photos and getting them onto my computer.
• What to do if the website won't let me upload a photo or claim offers.
• Printing my offer list

Security

• Updating my security settings
• I received a login alert