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  1. Checkout 51 Help Desk
  2. Troubleshooting

Troubleshooting

Running into an issue? Let us help you!

General

  • I can't login to Checkout 51 through Facebook
  • How to fix my offer list being blank.
  • After updating the app, my account balance disappeared. How do I get it back?

Claims & Receipts

  • I submitted the wrong receipt
  • I claimed a "Buy 2/3/..." offer multiple times and was only credited once. Why?
  • I was notified that information was missing from my receipt.
  • My barcode won't scan
  • My claim wasn't approved
  • I bought multiples of an item, but only claimed it once. How can I add it to my receipt?
See all 18 articles

iOS

  • What should I do if my app got stuck "installing" when I tried to update?
  • Getting my balance back if my account balance says "null."

Android

  • Why does the app require these permissions from my device?

Web

  • Supported Web browsers
  • Supported file types
  • Maximum file size for receipt photos
  • What to know about taking receipt photos and getting them onto my computer.
  • What to do if the website won't let me upload a photo or claim offers.
  • Printing my offer list

Security

  • Updating my security settings
  • I received a login alert
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