Troubleshooting

General

• I can't log in with Facebook anymore. How do I fix this?
• My offer list is blank. How do I fix this?
• After updating the app, my account balance disappeared. How do I get it back?

Claims & Receipts

• I was notified that information was missing from my receipt.
• While uploading, I hit "submit" too early and missed a part of my receipt!
• I have a long receipt that won't fit in one photo. What do I do?
• I'm trying to take photos of my receipts, but they keep coming out blurry.
• I was notified that my receipt had already been uploaded.
• I was notified that my receipt was too hard to read.

See all 19 articles

iOS

• What should I do if my app got stuck "installing" when I tried to update?
• How do I check if my app is up-to-date?
• My account balance says "null." How can I get my balance back?

Android

• Why does the app require these permissions from my device?
• How do I check that my app is up-to-date?

Web

• What browsers do you support?
• What file types can I upload?
• Is there a maximum file size for my receipt photo?
• What do I need to know about taking photos and getting them onto my computer?
• The website won't let me upload a photo or claim offers. What should I do?
• How do I print my offer list?

Security

• How can I update my security settings?
• Why did I receive a login alert?