Offers & More Ways to Save

Surveys

• Why was I disqualified from a survey before I finished?
• What if a survey encountered a technical error?
• How do surveys work?
• How do I check my survey earnings?
• Why can’t I find the Surveys tab on the website?
• Why do I receive error messages while participating in surveys?

Pharmacy Savings

• How can I use the Pharmacy Savings Card?
• Where is the Pharmacy Savings Card accepted?
• Is the Pharmacy Savings Card an insurance card?
• Can I use my insurance card and the Pharmacy Savings Card?
• Why should I use the Pharmacy Savings Card if I already have insurance?
• How much money can I save off prescriptions when using the Pharmacy Savings Card discounts?

Online Offers

• How do online offers work?
• What steps do I need to take so I can redeem Online Shopping Offers in Checkout 51?
• When would I be getting Cash Back in my account after placing an Online Offer through Checkout 51?
• What if I return something I purchased through your Online Offers?
• Are there exclusions linked to the Online Offers?

Gas Offers

• I claimed a gas offer, but didn’t earn anything. What happened?
• How do Gas Offers work?
• Why isn't my favourite gas station listed?
• How many purchases can I make with an offer?
• Why is the gas price at the pump different from what is shown in the app?
• Why are gas offers lower than usual right now?

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Submitting Receipts

• I forgot/missed selecting an offer when I uploaded my receipt
• How long do I have to upload my receipts?
• How long does it take for my receipt to be processed?
• Making sure my receipt photo can be processed
• I accidentally claimed too many things
• How many receipts can I upload at a time?

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Offer Conditions & Item Quantities

• Can I purchase items for a store-specific offer from a retailer’s affiliates or subsidiaries?
• I want to claim an offer I already claimed earlier this week.
• Why can only some offers be claimed multiple times?
• An offer only lets me add it once
• Why is this offer store-specific?
• Does a multipack count as multiple items purchased?

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Using Loyalty Cards

• Adding a loyalty card to my account
• Redeeming offers with my loyalty card
• If I have a loyalty card associated with my account, can I also submit the receipt I receive when I shop with that card?
• How long does it take for my loyalty card trip to be processed?
• How will I know when my offers are approved?
• What to do if I don't see my retailer in the list of options