I'm using the right login details, but I can't log in to the app. What should I do? Catalina Updated June 21, 2017 21:52 Follow If you’re using cellular data, try connecting to Wi-Fi and logging into the app again. If you’ve tried this already and it’s still not working, please submit a support ticket. Related articles How can I update my security settings? I'm not receiving the email to verify my email address. What should I do? Can I earn Cash Back for online purchases? Why did I receive a login alert? After updating the app, my account balance disappeared. How do I get it back? Comments 0 comments Article is closed for comments.