Around 80% of all receipts are processed within an hour of being uploaded. Some receipts take longer, and others will get flagged for one of our staff members to review. Receipts that require manual review can take between 24-48 hours to be processed.
TIP: In order to have a speedy approval process, please make sure your receipt photos are super clear and easy to read, and that you upload the entire receipt from top to bottom. We can only process receipts when we can see:
- Purchase date (the date printed on your receipt)
- Store name or logo
- All items you're claiming
… so please make sure you can see them too!
If you're ever waiting more than 48 hours for your receipt to be processed, please create a support ticket. In the ticket, please quote the Receipt ID sent to you in the confirmation email you received when the receipt was uploaded. A member of our team will be happy to look into your receipt for you!